Introduction [1]

Below you will find our General Terms and Conditions. These always apply if you use or place an order via our Website. The General Terms and Conditions contain important information for you as a buyer. Therefore, read this carefully. We also recommend that you save or print these terms and conditions so that you can read them again at a later time.

Article 1. Definitions

1.1. TWOINAMILLION: established in Amsterdam and registered with the Chamber of Commerce under registration number 75008203 trading under the name

1.2. Website: the website of TWOINAMILLION, which can be consulted via and all associated subdomains as well as

1.3. Customer: the natural person who does not enter into an Agreement with TWOINAMILLION and/or has registered on the Website, not acting in the course of a profession or business.

1.4. Agreement: any agreement or agreement between TWOINAMILLION and the Customer, of which agreement the General Terms and Conditions form an integral part.

1.5. General Conditions: the present General Conditions.

Article 2. Applicability of General Terms and Conditions

2.1. The General Terms and Conditions apply to all offers, Agreements and deliveries of TWOINAMILLION, unless expressly agreed otherwise in writing.

2.2. If the Client includes provisions or conditions in its order, confirmation or notification containing acceptance that deviate from or do not appear in the General Terms and Conditions, these are only binding on TWOINAMILLION if and insofar as they have been expressly accepted by TWOINAMILLION in writing.

2.3. In the event that specific product or service conditions also apply in addition to these General Terms and Conditions, those conditions also apply, but in the event of conflicting conditions, the Customer can always invoke the applicable provision that is most favorable to him.

Article 3. Prices and information

3.1. All prices stated on the Website and in other materials originating from TWOINAMILLION include VAT and, unless stated otherwise on the Website, other levies imposed by the government.

3.2. If shipping costs are charged, this will be clearly stated in good time before the Agreement is concluded. In addition, these costs will be shown separately in the ordering process.

3.3. The content of the Website has been compiled with the greatest care. However, TWOINAMILLION cannot guarantee that all information on the Website is correct and complete at all times. All prices and other information on the website and in other materials originating from TWOINAMILLION are therefore subject to obvious programming and typing errors.

3.4. TWOINAMILLION cannot be held responsible for (colour) deviations as a result of screen quality.

Article 4. Conclusion of Agreement

4.1. The Agreement is concluded at the time of acceptance by the Customer of TWOINAMILLION's offer and compliance with the conditions set by TWOINAMILLION.

4.2. If the Customer has accepted the offer electronically, TWOINAMILLION will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the Customer has the option to dissolve the Agreement.

4.3. If it appears that when accepting or otherwise entering into the Agreement, the Customer has provided incorrect information, TWOINAMILLION has the right to fulfill its obligation only after the correct information has been received.

4.4. TWOINAMILLION can inform itself within legal frameworks whether the Customer can meet its payment obligations, but also of all facts and factors that are important for a responsible conclusion of the Agreement. If TWOINAMILLION has good reasons not to enter into the Agreement on the basis of this investigation, it is entitled to refuse an order or request with reasons, or to attach special conditions to the execution, such as advance payment.

Article 5. Registration

5.1. In order to make optimal use of the Website, the Customer can register via the registration form/account login option on the Website.

5.2. During the registration procedure, the Customer chooses a username and password with which he can log in to the Website after registration. Customer is responsible for choosing a sufficiently reliable password.

5.3. Customer must keep his login details, username and password strictly confidential. TWOINAMILLION is not liable for misuse of the login details and can always assume that a Customer who registers on the Website is actually that Customer. Everything that happens through Customer's account is the responsibility and risk of Customer.

5.4. If the Customer knows or suspects that his login details have come into the hands of unauthorized persons, he must change his password and/or notify TWOINAMILLION thereof as soon as possible, so that TWOINAMILLION can take appropriate measures.

Article 6. Execution of the Agreement

6.1. As soon as the order has been received by TWOINAMILLION, TWOINAMILLION will send the products as soon as possible with due observance of the provisions of paragraph 3 of this Article.

6.2. TWOINAMILLION is entitled to engage third parties in the performance of the obligations arising from the Agreement.

6.3. The delivery time is in principle Within 4 working days. The method of delivery can take place in various ways and is at the discretion of TWOINAMILLION.

6.4. If TWOINAMILLION cannot deliver the products within the agreed term, it will inform the Customer. In that case, the Customer can agree to a new delivery date or he is given the option to dissolve the Agreement free of charge.

6.5. TWOINAMILLION advises the Customer to inspect the delivered products and to report the defects found within a reasonable time, preferably in writing. See the Article on warranty and conformity in more detail.

6.6. As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the Customer. If expressly agreed otherwise, the risk will pass to the Customer sooner. If the Customer decides to collect the products, the risk is transferred upon transfer of the products.

6.7. TWOINAMILLION is entitled to deliver a similar product of similar quality to the ordered product, if the ordered product is no longer available. The Customer is then entitled to dissolve the Agreement free of charge and to return the product free of charge.

Article 7. Right of withdrawal

7.1. This article only applies to the Customer, who is a natural person who is not acting in the exercise of his profession or business.

7.2. The Customer has the right to dissolve the Distance Agreement with TWOINAMILLION within 14 days of receipt of the product, without stating reasons, free of charge.

7.3. The period starts on the day after the Customer, or a third party designated by him in advance, who is not the carrier, has received the product, or:

  • if the Customer has ordered several products in the same order: the day on which the Customer, or a third party designated by him, has received the last product;
  • if the delivery of a product consists of several shipments or parts: the day on which the Customer, or a third party designated by him, received the last shipment or the last part;
  • in the case of Agreements for regular delivery of products during a certain period: the day on which the Customer, or a third party designated by him, has received the first product.

7.4. The customer must bear the return costs himself, if these costs are higher than the regular postal rate, TWOINAMILLION will provide an estimate of these costs. The shipping costs incurred by the Customer when purchasing the product are not included in the return costs and remain at the Customer's own expense.

7.5. Within the withdrawal period referred to in paragraph 1, the Customer will handle the product and packaging with care. The customer will only open the packaging and only use the product insofar as this is necessary to check the nature, characteristics and functioning of products. The basic principle here is that this inspection may not go beyond what the Customer could do in a physical store.

7.6. Customer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is allowed in the previous paragraph.

7.7. The Customer can dissolve the Agreement in accordance with the term set in paragraph 1 of this Article by sending the model withdrawal form (digitally) to TWOINAMILLION, or by making known to TWOINAMILLION in another unambiguous way that he is waiving the purchase. In the event of a digital notification, TWOINAMILLION confirms receipt of that notification. After dissolution, the Customer has 14 days to return the product. It is also possible to return the product immediately within the reflection period specified in paragraph 1 of this Article, provided that the model withdrawal form or other unambiguous statement for withdrawal is enclosed.

Products can be returned to:


Pieter Braaijweg 203-2

1114 AJ Amsterdam

7.8. Amounts already paid (in advance) by the Customer will be refunded to the Customer as soon as possible, but at the latest within 14 days after dissolution of the Agreement, in the same way that the Customer paid for the order. If the Customer has opted for a more expensive method of delivery than the cheapest standard delivery, TWOINAMILLION does not have to reimburse the additional costs for the more expensive method. Unless TWOINAMILLION offers to collect the product itself, TWOINAMILLION may withhold payment until TWOINAMILLION has received the product or until the Customer demonstrates that he has returned the product, whichever is the earlier.

7.9. Information about whether or not the right of withdrawal applies and any desired procedure is clearly stated on the Website in good time before the Agreement is concluded.

Article 8. Payment

8.1. The Customer must make payments to TWOINAMILLION in accordance with the payment methods indicated in the order procedure and, if applicable, on the Website. TWOINAMILLION is free to choose the payment methods offered and these may also change from time to time. In the event of payment after delivery, the Customer has a payment term of 14 days starting on the day after delivery.

Article 9. Warranty and Conformity

9.1. This article only applies if there is a Customer who is not acting in the exercise of his profession or business. If TWOINAMILLION gives a separate guarantee on the products, this applies to all types of Customers, without prejudice to what has just been stated.

9.2. TWOINAMILLION guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the Agreement. If specifically agreed, TWOINAMILLION also guarantees that the product is suitable for other than normal use.

9.3. If the delivered product does not comply with the Agreement, the Customer must inform TWOINAMILLION thereof within a reasonable period of time after discovering the defect.

9.4. If TWOINAMILLION considers the complaint to be well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. With due observance of the Article regarding liability, the maximum compensation is equal to the price paid by the Customer for the product.

Article 10. Complaints procedure

10.1. If the Customer has a complaint about a product (in accordance with Article regarding warranty and conformity) and/or about other aspects of TWOINAMILLION's services, he can submit a complaint to TWOINAMILLION by telephone, e-mail or post. See the contact details at the bottom of the Terms and Conditions.

10.2. TWOINAMILLION will provide the Customer with a response to his complaint as soon as possible, but in any case within 4 days of receipt of the complaint. If it is not yet possible to give a substantive or definitive response, TWOINAMILLION will confirm the complaint within 4 days of receipt of the complaint and give an indication of the period within which it expects to provide a substantive or final response to the complaint. from Customer.

10.3. Customer who is not acting in the exercise of his profession or business can also file a complaint via the European Dispute Resolution Platform, which can be reached at .

Article 11. Personal data

11.1. TWOINAMILLION processes the Customer's personal data in accordance with the privacy statement. This can be found here: Privacy Statement Twoinamillion

Article 12. Final provisions

12.1. Dutch law applies to the Agreement.

12.2. Insofar as not dictated otherwise by mandatory law, all disputes that may arise as a result of the Agreement will be submitted to the competent Dutch court in the district where TWOINAMILLION is located.

12.3. If a provision in these General Terms and Conditions is found to be invalid, this will not affect the validity of the entire General Terms and Conditions. In that case, the parties will determine (a) new provision(s) as a replacement, which will give shape to the intention of the original provision as much as legally possible.

12.4. In these General Terms and Conditions, โ€œin writingโ€ also includes communication by e-mail and fax, provided the identity of the sender and the integrity of the e-mail are sufficiently established.

Privacy Statement T WOINAMILLION

TWOINAMILLION, located at Pieter Braaijweg 203-2, 114 AJ Amsterdam, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:


Pieter Braaijweg 203-2, 114 AJ Amsterdam


Istra Hutschemaekers is Twoinamillion's Data Protection Officer. She can be reached via

Personal data that we process:

TWOINAMILLION processes your personal data because you use our services and/or because you provide it to us yourself.

Below you will find an overview of the personal data that we process:

  • Company Name
  • First and last name
  • Sex
  • Address data
  • phone number
  • E-mail address
  • VAT number
  • Chamber of Commerce number
  • Bank account number
  • Website address (URL)

Special and/or sensitive personal data that we process:

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at and we will delete this information.

For what purpose and on what basis we process personal data:

TWOINAMILLION processes your personal data for the following purposes:

  • Handling your payment
  • To be able to call or e-mail you if this is necessary to be able to carry out our services
  • To deliver goods and services to you
  • TWOINAMILLION also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision making:

TWOINAMILLION never makes decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an employee of TWOINAMILLION).

How we keep your personal data:

Twoinamillion does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

  • Company Name
  • First and last name
  • Sex
  • Address data
  • phone number
  • E-mail address
  • VAT number
  • Chamber of Commerce number
  • Bank account number
  • Website address (URL)

The following retention period applies to all data: As long as the person concerned has a business relationship with us and/or this data is legally necessary.

Storage and processing:

In addition to our internal computer system, we also store your data elsewhere via a secure connection, using Google Cloud services. Their Privacy Statement and implicit Processor Agreement can be found here:

In addition to on our internal computer system, we also store your data elsewhere via a secure connection and use Dropbox for this. Their Data Processing Agreement can be found here:

When processing the contact form and our e-mail, the service provider Xenolabs.Europe theoretically has the opportunity to view the entered data. The Processor Agreement with them can be found here:

Our accountant will also be able to view your data when preparing our annual accounts. Their Privacy Statement with implicit Processor Agreement can be found here:

Furthermore, there is no external storage and/or processing of personal data.

Sharing personal data with third parties:

TWOINAMILLION will only provide your data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use:

TWOINAMILLION only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser.

View, modify or delete data:

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by TWOINAMILLION and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to

To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

TWOINAMILLION would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this via the following link:

How we protect personal data:

TWOINAMILLION takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us via