Verzendbeleid
SHIPPING
a) When will my order be shipped ?
- Orders placed before 13:00 on workdays will be sent out on the same day.
b) Can I choose different shipping methods?
- We ship from The Netherlands and we use to work in collaboration with PostNL for all the shipments. All these orders are shipped with track & trace and you will receive an email with your tracking number. About shipping cost, we ship only in Europe, to:
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Netherlands: €4.50 // Free over €119
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Belgium: €5.50 // Free over €119
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France, Germany, Italy, Luxembourg, Spain, Sweden, Monaco, Austria: €5.95 // Order from €98 to €118,99 = €9,99 // Free over €119
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Croatia, Czechia, Finland, Poland, Portugal: €6.50 // Order from €98 to €118,99 = €14,99 // Free over €119
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Ireland: €10 // Order from €98 to €118,99 = €16,99 // Free over €119
c) How soon will I receive my package?
Expected Delivery times:
1. The Netherlands, Belgium, Luxembourg: ± 4 business days.
2. France, Germany, Italy, Spain, Sweden, Monaco, Austria, Croatia, Czechia, Finland, Greece, Poland, Portugal: ± 6 business days.
d) Why haven't I receive my package?
In this case you will always have the tracking code at your disposal from which we can tell if the problem is with the courier or the wrong address. In the first case in fact we will open an investigation with the courier company and we will protect your purchase. In the case where the non-delivery is due to wrong address or non-delivery due to absence of the recipient, we will contact you as soon as the package is back at the premises. In this case we will refund the items but not the shipping costs, which will remain the responsibility of the recipient.